There is important news you need to know if you are the owner or a leaseholder of a Mazda vehicle with the Mazda connect infotainment system installed. The Mazda infotainment settlement provides reimbursements and long warranty to a great number of U.S. Mazda owners whose systems have had technical glitches. Thousands of drivers in the country have been frustrated by these issues as a result of which a class action lawsuit was filed against Mazda, which the company has agreed to settle.
The post discusses what the settlement includes and covers, who is eligible, and how you can enjoy the best benefits to the maximum.
What Led to the Mazda Infotainment Settlement?
During recent years numerous Mazda drivers have complained that there were problems with Mazda Connect infotainment systems. These problems were recurrent rebooting, a frosty screen, all-unresponsive touch features or even loss of Bluetooth, GPS, and rear-view camera features.
These faults not only brought a hitch in everyday driving but also posed safety concerns. This led to a lawsuit Duffy et al. v. Mazda Motor of America, Inc., being a class action case in the Western District of Kentucky. The case accused Mazda connect systems of being defective in software or hardware and hence malfunctioned.
Although Mazda refuted the accusations made against them, the company settled the case by agreeing to a class action settlement, which ended up paying the compromised customers and supporting them. The settlement was preliminarily approved in court February 17, 2025.
Which Vehicles Are Covered Under the Settlement?
The Mazda infotainment settlement includes various popular Mazda models sold/leased in the United States and its territories. The eligible vehicles are:
- Mazda2 (2016-2022)
- Mazda3 (2014-2018)
- Mazda6 (2016-2021)
- CX-3 (2016-2021)
- CX-5 (2016-2020)
- CX-9 (2016-2020)
- MX-5 (2016-2023)
You can receive settlement benefits on your vehicle regardless of whether it is owned or leased, provided you own or lease one of these models. Eligibility can be checked on the official Mazda Infotainment Settlement site where a Vehicle Identification Number (VIN) can be entered into the VIN lookup tool.
What Benefits Does the Settlement Provide?
The Mazda infotainment settlement offers two key advantages to the eligible class members:
1. Limited Warranty Extension (LWE)
Mazda infotainment system is eligible to a 24-year Limited Warranty Extension upon purchase or lease by all owners or lessees of Mazda cars. The warranty includes updates to the software and the repairs or the replacement of the connectivity master unit (CMU).
The 24-month extension starts on February 17, 2025, in case your original new vehicle warranty is already fully utilized. No one has to fill out any claim form in order to get this coverage. Just visit a licensed Mazda dealer in case of difficulties with infotainees during the warranty.
2. Reimbursement for Out-of-Pocket Repairs
In case you have paid in the past to repair or update the infotainment system or change parts, you can get reimbursed. Some of the things that will be covered are the CMU, SD card, infotainment display, and rear-view camera.
You are required to send evidence on payment like a repair bill or service history as you claim.
- In case you had some repairs performed at an authorized deal in Mazda, then you could be refunded everything.
- In case of any repairs done elsewhere, reimbursement can be limited to $1,750 per vehicle.
Claims of the reimbursement deadline are August 1, 2025.
Important Deadlines and Details
- Claim Filing Deadline: August 1, 2025
- Exclusion or Objection Deadline: July 2, 2025 (both have passed)
- Final Approval Hearing: July 28, 2025
Even though the exclusion and objection periods have already expired, Mazda owners can automatically extend their warranties or file reimbursement claims under qualification. The warranty services and payment will commence after the court has granted the final approval and where there are appeals, the appeals will be addressed.
How to File a Claim
It is an easy process to claim. You can either:
- File your claim form online on the official website Mazda Infotainment Settlement, or
- Download, print and mail a Settlement form claim form, with supporting documents, to the Settlement Administrator.
Ensure that you have all the details right and that you have evidence of the cost of repairs. The claims that are made later than the deadline will not be handled.
Why This Settlement Matters for Mazda Owners
The Mazda infotainment settlement will provide relief to thousands of U.S. drivers that were experiencing trouble with their infotainment systems that were not reliable. Mazda is not only assisting in compensation on past problems by giving automatic warranties and reimbursement possibilities to the people who have been affected.
To a great number of owners, this settlement allows enjoying all the convenience and safety of Mazda Connect without unnecessary worry about the unexpected expenses and frequent failures.
Final Thoughts
Technology should not interrupt your driving experience but it should serve as an enhancement of it. The Mazda infotainment settlement makes sure that Mazda proprietors receive support, warranty, and reimbursement they merit.
And in case your Mazda infotainment has also suddenly given some trouble, act before August 1, 2025, and enjoy your benefits. It only takes a few simple steps to get all your system back online and you can now feel comfortable behind the wheel.